Keeping your Helix Midnight mattress warranty valid is simple, but it does require some care. The warranty protects you from defects, but not following the rules could cancel it. The best part? A few easy steps can help your mattress last longer and keep your coverage.
Using the right bed frame and keeping your mattress clean are two key steps. These small habits not only protect your investment but also make sure you’re covered if something happens. It’s all about taking care of what takes care of you. Rotating your mattress isn’t always necessary, and in fact, flipping it should be avoided. While rotating can help with even wear, Helix mattresses are designed to stay in great shape without it. Just keeping it clean and protected is enough to maintain its quality and protect your warranty.
Following these simple tips can save you from unnecessary problems. Your warranty is there to help, but it works best when you take care of the basics. Let’s go over what you need to know to avoid common mistakes and protect your investment. A little attention now can save you from potential issues later.
Listen to our Podcast: How to Avoid Voiding a Helix Midnight’s Warranty
The Helix Midnight mattress includes a 10-year warranty that covers defects in materials and workmanship. This applies to issues like indentations deeper than 1.5 inches, as long as you’re using a proper foundation. This warranty is only available to the original purchaser living in the United States (excluding US territories) or Canada. It’s a straightforward way to ensure your mattress stays protected while giving you peace of mind about your investment.
To keep your warranty valid, make sure your bed frame is sturdy and has slats no more than 5 inches apart. If the foam or springs crack or break under normal use, the warranty has you covered. It’s good to know that Helix will take care of these issues if they happen, as long as you’re using the mattress properly.
Even the mattress cover is included in the warranty for any manufacturing defects. While it might not seem like a big deal, having the cover protected is a nice deal. It shows Helix cares about the little details. Knowing exactly what’s covered makes it easier to feel confident in your purchase.
Helix Midnight
Helix Midnight
Helix Midnight Mattress’ warranty doesn’t cover the typical softening of foam that happens over time. This slight change in feel won’t affect how the mattress supports you, so it’s something you can live with. It’s normal, and honestly, it’s something that won’t make your mattress less comfortable for sleep.
Comfort preferences are another thing they don’t cover once the 100-day trial is over. If you’re just not feeling it after a few months, that’s on you. Make sure to test it out well within the risk-free period so you’re not stuck with a mattress that doesn’t suit you.
Damage from wear and tear, like burns, stains, or tears, is also excluded. So, if you accidentally spill something or make a tear, it won’t be covered. This warranty is about defects, not things that happen through everyday mishaps or mishandling.
Finally, Helix will only replace defective parts of the mattress, not non-defective pieces. If you buy a mattress with different components, they’ll focus on fixing or replacing what’s broken, not the parts that are still good. They also don’t cover mattresses sold through unauthorized resellers or secondhand.
You’ll want to use a mattress protector to keep your Helix Midnight in top condition. Stains are a big reason warranties are voided, and even small ones can disqualify your mattress from coverage, so it’s worth taking the extra step to protect your mattress.
What could void your warranty:
- Spills, accidents, and dirt on the mattress
- Dust mites and allergens
- Mold and mildew growth
- Physical abuse or damage to the structure and/or cover material, including burns, cuts, tears, liquid damage, or stains (if caused by such abuse or damage).
Credits: Helix
Since the Helix Midnight mattress is made to last, you don’t really need to rotate it. But if you like to switch things up, it’s totally fine to rotate it from time to time. Just keep in mind that rotating doesn’t change the mattress’s lifespan. Flipping the mattress isn’t recommended. The layers are arranged for the best support and comfort, and flipping them could change that. Make sure the Helix logo stays at the bottom of the mattress to keep the structure right.
Rotating isn’t really necessary for comfort. Keeping the mattress as is works best for the way it’s designed. You’ll also keep the mattress performing at its peak. If you’re used to rotating or flipping your mattress, you can still do that. But for the best experience, it’s better to follow the manufacturer’s advice.
If you’re concerned about maintaining your mattress, remember that it’s built to last without needing to rotate. You can always rotate it if you feel it helps, but it won’t necessarily extend its life. Keep in mind that regular care is enough to keep your Helix Midnight mattress working for years.
It’s important to have a strong foundation for your mattress to keep it from sagging. We recommend using the Helix Foundation for the best support. If you prefer something else, a bunkie board with a box spring also works well.
Whatever foundation you choose, make sure the slats are flat, firm, and no more than five inches apart. Wider gaps can cause sagging and may even void your warranty. It’s a small thing that can affect your mattress.
Traditional box springs don’t give enough support for Helix mattresses, so we’d skip them. They don’t provide the right base your mattress needs to stay in shape and last longer. Choose something with the right support. If you already have a foundation with gaps too wide, a simple fix is to lay a piece of plywood in between. This is sometimes called a “bunkie board”, and it works wonders for making sure everything is level and supportive.
Credits: Helix
When it comes to Helix Midnight mattress warranty, one thing you’ll want to keep in mind is that removing the cover can void your claim. It’s important to check with Helix if you’re considering removing or altering the mattress cover for any reason. It’s better to avoid any changes that could affect the warranty. These warranties typically cover defects in materials and workmanship, but they’re pretty clear on what invalidates them. So, taking off the cover could easily impact your coverage.
Removing or tampering with the cover could also disrupt how safe the Helix Midnight mattress is, as the cover is an important part of its design. It helps protect the mattress and keep it safe to use. It’s made with materials that meet strict safety standards, and the cover helps maintain these protections.
It’s also a good idea to reach out to Helix before making any decisions about your mattress. Reaching out in advance saves a lot of hassle if something goes wrong. They’re happy to clarify any questions you might have.
When considering a replacement or repair, it’s important to understand what to expect when returning a Helix Midnight mattress. If your mattress is still within the warranty period and you opt for a replacement, the terms of the warranty stay the same as the original one. This means the warranty coverage continues based on the original purchase date, not from when the replacement arrives at your door.
On the other hand, if you opt for an upgraded mattress, things change. You’ll receive a fresh warranty, and the clock starts ticking from the date you buy that upgraded mattress. This gives you a new period of coverage. It’s important to note that this only applies to the same style and price replacement or repair. So, if you’re getting a mattress that’s identical to what you had before, the warranty remains tied to the original purchase date.
In short, if you’re upgrading, you get a whole new warranty. If you’re simply replacing or repairing, you’re continuing with the same coverage as your original mattress. It’s good to keep track of the dates and know exactly what kind of warranty you’re working with.
- Unpack: Start by laying the box on its side and cutting the tape. Gently pull to remove the mattress from the box, and you’re almost there. Make sure you have enough space around you to avoid any unnecessary hassle.
- Unroll: After you get it out, pull the plastic tab to unroll the mattress. It’s easy, and you’ll see the mattress slowly start to take shape. The more carefully you unroll it, the less chance of damaging the edges.
- Unwrap: Place the mattress on your bed frame or foundation, then carefully cut away the last layer of plastic with scissors. Just take your time as this part’s important. Avoid using sharp objects near the mattress to prevent punctures.
- Unwind: Give it about 30-45 minutes to fully expand. Once it’s done, you’re ready to enjoy a good night’s sleep. Patience is key here, as trying to use it too soon can affect how it sets up.
Be careful not to damage the mattress during unboxing, especially when cutting the plastic. It might void the warranty if you’re not cautious. Keep your Helix mattress on a suitable foundation and don’t forget to rotate it regularly. It’s simple but key to keeping your warranty intact.
Credits: Helix
If you need to file a warranty claim, it’s simple to do. Start by going to the Helix website and selecting “Returns, Exchanges & Replacements” under “How can we help today?” This will get you started on the right path.
Next, choose “I’d like to Return/Exchange Something” under the same section. This tells them you need a replacement to make the process smoother. After that, choose the right reason under “Why are you returning?” to help them understand the issue.
As you go through this process, it’s also important to consider what to expect in a Helix Midnight’s trial period. During the trial, you can return your mattress for a full refund if it doesn’t meet your expectations. If you’re filing a warranty claim within this time, the return policy may offer a hassle-free resolution.
To speed up your claim, be sure to upload clear photos of the problem. Don’t forget to include pictures of any tags on the product and the base under your mattress, if needed. This will help get things moving faster.
Helix Midnight
Helix Midnight
Taking care of your Helix Midnight mattress and following warranty guidelines ensures your investment is protected. Simple steps like using a mattress protector and the right foundation go a long way in keeping your warranty valid.
Avoiding common mistakes, like removing the cover or using an unsuitable base, saves you the hassle of voiding your coverage. A little attention to these details keeps your mattress in top shape and under warranty.
Your warranty is there for peace of mind to protect your mattress from issues beyond everyday wear. By following the care recommendations, you can avoid unnecessary problems and get the most out of your mattress. Helix values complaints and real user experiences, that is why they continuously refine their care recommendations to help customers avoid unnecessary issues. Their dedication ensures that every customer enjoys a mattress designed for both comfort and longevity.
