The Helix Sunset Luxe mattress gives a plush comfort, which is great for side and back sleepers or anyone who likes a softer and more cushioned feel. It contours nicely around your body, but if you need more support, it might not be the best fit. The good thing about this mattress is you get 100 nights to decide, so there’s no rush to make a final decision. If it doesn’t feel quite right, the return process is pretty straightforward. Helix asks that you give it at least 30 days since it can take time for your body to adjust.
If you’re still not sleeping well after that, you can start a return without dealing with a complicated process. Helix takes care of returns in a way that makes things easy for you. They’ll arrange a pickup, so you don’t have to worry about stuffing it back into a box. Once it’s picked up, you’ll get a refund without extra fees, and you won’t have to go through any unnecessary steps.
We’ll walk you through the return process so you know exactly what to do. From checking if you’re eligible to scheduling a pickup, this guide covers everything you need for a smooth and stress-free return.
Listen to our Podcast: How to Avoid Voiding a Helix Sunset Luxe’s Warranty
Helix gives you 100 nights to try out their mattress, but you need to sleep on it for at least 30 nights before deciding. Your body takes time to adjust, so those first few weeks matter. If it still doesn’t feel right after a month, you have 70 more nights to return it. That 30-night break-in period actually helps. Mattresses feel different out of the box, and your body might need time to get used to the support. Some people love it right away, while others take a few weeks to settle in. Giving it that adjustment time can help you decide if it’s truly a good fit.
After the first month, you still have plenty of time to figure out if this mattress works for you. Some discomfort early on doesn’t always mean it’s the wrong choice, but if you’re still unhappy, returns are an option. Helix makes the return process simple, so there’s no pressure to keep something that doesn’t work.
Helix Sunset Luxe
Helix Sunset Luxe
Trying out a new mattress takes time, and 100 nights give you the chance to see if yours is the right fit. If you’ve given it at least 30 days and it’s just not working for you, you can start a return anytime before the 100-night trial ends. Keep in mind, each household can only process two returns total. If you’re past the 30-day adjustment period and want to move forward with a return, the process is simple. Just fill out the return form on Helix website and make sure to choose the right options. This helps speed things up so your request gets processed without delays.
On the form, choose “Returns, Exchanges & Replacements” under the help section, then select “I’d like to Return/Exchange Something.” After that, pick the reason that best matches your experience. It’s quick, and you won’t have to jump through hoops.
Don’t forget to include your order number, which you can find in your confirmation email. Having it handy makes everything smoother, and you’ll get updates along the way. If you have any trouble, their team is there to help sort things out. As you go through the process, it’s also important to know what to expect in a Helix Sunset Luxe’s trial period and how to avoid voiding a Helix Sunset Luxe’s warranty so you can ensure a smooth return experience.
Adjusting to a new mattress takes time, and the first few nights might feel different from what you expected. If you’re used to something softer, the Helix Sunset Luxe mattress could feel a bit firmer at first. That’s completely normal since your body needs time to get used to the support and feel of a new bed.
As you continue sleeping on it, the materials start to soften, and the mattress molds to your body more naturally. It feels different at first, but with regular use, comfort improves. Sticking with it allows you to fully experience the pressure relief and support it’s designed to provide.
Helix suggests giving the mattress at least 30 nights before deciding if it’s right for you. That gives both the mattress and your body enough time to adjust, so you’re not making a rushed decision. A lot of people notice that their sleep quality improves once they’ve had time to settle into the new feel. If you’re still uncomfortable after 30 nights, Helix has options to help you out. Their team can walk you through possible solutions, so you don’t feel stuck with something that’s not working.
Credits: Helix
Helix Sunset Luxe mattress gives you a full 100-night trial, but you can only return the mattress between nights 31 and 100. The first month is required to let your body adjust, so returns before that aren’t allowed. Trying to return it outside this window might get denied, so it’s good to plan ahead. This setup ensures you actually give the mattress a chance before deciding if it works for you. A new bed can take time to break in, and your body needs to adapt. Rushing to return too soon might mean missing out on the comfort it could offer.
If you’re still not happy after 30 days, Helix handles the return process smoothly. They arrange pickup, cover any costs, and make sure it’s properly donated or recycled. You won’t have to worry about extra fees or figuring out disposal on your own.
Keeping your mattress in good shape is important if you plan on returning it. Any stains, rips, or damage could cause issues, so it’s best to protect it from the start. A waterproof mattress protector helps a lot, especially if you eat in bed or have pets.
Helix gives you 100 nights to try the mattress, but you need at least 30 days to break it in before deciding. It takes time for your body to adjust, and some beds feel different after a few weeks. If it still doesn’t work for you, a return is an option. Once you’re past the break-in period, Helix will set up a free pickup and take care of the rest. Most of the time, they donate returned mattresses to local charities, which is great. It’s nice to know a mattress that didn’t work for you could help someone else.
Each household can only return two mattresses, so keep that in mind. It’s a good idea to really test the bed and see if it suits your needs. If something feels off, don’t wait until the last minute to start the return process. Understanding these policies also helps to show how safe the Helix Sunset Luxe is and what to expect when returning a Helix Sunset Luxe.
Credits: Helix
Yes, they will come inside to get it if you’re returning a Helix Sunset Luxe mattress, so you don’t have to drag it out yourself. The pickup team will handle everything on your scheduled day. Just remove the bedding and make sure there’s a clear path for them to carry it out easily.
If you chose the Old Mattress Removal service, you might need to put your old mattress outside before they arrive. Some pickup teams prefer that, while others will take it from inside. It’s best to check with them ahead of time so you’re not caught off guard. The process is pretty simple, but a little preparation helps things go smoothly. Moving furniture or anything blocking the way will make it easier for them to get in and out quickly. The last thing you want is a struggle just to get a mattress through the door.
If anything is unclear, don’t hesitate to contact the pickup provider directly. They’ll confirm what you need to do so you’re not left guessing. It’s always better to double-check than deal with unexpected issues on pickup day.
Not every pickup goes smoothly, and sometimes the team decides they can’t safely remove the mattress without risking damage. It’s not the news you want to hear, but they have to protect your space and avoid unnecessary accidents. If that happens, you’ll have to figure out another way to get it out, which can be frustrating. You might need to move it yourself, ask a friend for help, or hire someone else to handle it. Helix and their pickup partners won’t cut or alter the mattress, so you’ll need a backup plan if things don’t go as expected.
It’s a good idea to think ahead before scheduling a pickup, especially if your mattress is in a tricky spot. If it’s up a narrow staircase or in a tight space, planning ahead can save you stress later. The last thing you want is to scramble for a solution at the last minute.
Returning a mattress is pretty simple, and you won’t have to figure it out alone. If it’s not the right fit, a removal partner will come pick it up from your home. The goal is to donate or recycle it, though the options depend on where you live. Some areas have charities that accept used mattresses, so someone else could get good use out of yours. Others have recycling centers that break them down into reusable materials, which is a better alternative. But in some cases, there aren’t many options, so they just end up as trash.
It’s not ideal that some mattresses get thrown out, but at least there’s an effort to prevent waste. If you want to be sure yours doesn’t go to a landfill, you can always look into local donation programs. Sometimes, a little extra effort can make a difference.
Returns are part of the process, and it’s nice to know they aren’t just tossed immediately. Not every mattress gets reused, but at least there’s a system in place to try. It’s one less thing for you to worry about.
Credits: Helix
Not happy with your Helix Sunset Luxe mattress? If you’re still within your 100-night trial and past the break-in period, you can exchange it for another model. Just fill out the form on the website and include your order number from your confirmation email to start the process.
One option is returning your mattress first, getting a full refund, and then ordering a new one. This works well if you financed your purchase since refunds reset your payment plan. Once your mattress is picked up, you can order a new one whenever you’re ready. The other option lets you order a new mattress first and return the old one once the replacement arrives. As long as you reply within seven days of getting this email, your return is locked in. This way, you won’t be without a bed while waiting for your new mattress.
Helix can’t guarantee same-day pickup and delivery, so plan for a short wait. New mattress orders usually take one to two weeks to ship, depending on availability. Returns are easy, but Helix only allows two mattress returns per household.
Helix Sunset Luxe
Helix Sunset Luxe
Returning the Helix Sunset Luxe mattress is simple, so you won’t be stuck with a mattress that doesn’t feel right. The 100-night sleep trial gives you plenty of time to see if it works, and if it doesn’t, you get a full refund. Helix takes care of everything by covering shipping and setting up a pickup when possible, so you won’t have to deal with the hassle. There’s no need to figure out how to pack it or where to drop it off. Most returned mattresses are donated or recycled, so you can feel good knowing it won’t just end up in a landfill.
If you’re unsure about the Helix Sunset Luxe mattress, you can try it at home without any financial risk. Sleeping on it for a few weeks is the best way to know if it’s the right fit. Your comfort matters, and if it’s not working for you, exchanging or returning it is always an option.
Choosing a mattress can feel like a big decision, but Helix makes the process easy. You get the flexibility to test it out in your own space without pressure. If it’s not the right match, returning it is straightforward, so there’s nothing to stress about. As part of this process, Helix values Helix Sunset Luxe complaints and real user experiences and ensures that feedback is considered when handling returns and improving customer satisfaction.
