Returning your Nolah Signature 12” mattress is surprisingly simple. You have 120 nights to actually try it out at home, which gives you a solid chance to figure out if it meets your comfort needs or not. It’s comforting because you don’t have to rush into a decision right after you unbox it. The sleep trial period allows you to get into your regular routine so you can see how the mattress supports you each night. You might find it fits perfectly right away, or you could discover some aches that weren’t there before. This kind of flexibility really takes a lot of the stress out of buying a mattress online.
If the mattress doesn’t live up to your expectations, starting a return process is pretty straightforward. You just reach out to Nolah, and they’ll set up a pickup, although there’s a $99 fee that will be deducted from your refund. A lot of people think this fee is reasonable compared to keeping something that’s uncomfortable.
Many buyers feel reassured knowing that Nolah’s team is supportive throughout the entire process. We’ll also look into how the mattress warranty works so you’ll be aware of what’s covered if you decide to keep your Nolah Signature 12” mattress.
Key Takeaways
- You receive a full 120-night sleep trial with the Nolah Signature 12”, giving your body plenty of time to adjust before deciding.
- If it doesn’t feel right, returns are straightforward, though a $99 return fee applies and will be deducted from your refund.
- Exchanges are allowed once per household, only for size swaps within the same mattress model, and a $99 service fee applies.
- Keeping the mattress clean and free from damage is essential to qualify for a return, as stains or heavy wear may void the process.
- Items marked “Final Sale” cannot be returned unless a warranty-covered defect is present, so review these carefully.
What to Expect When Returning a Nolah Signature 12″
How the 120-Night Trial Works
Many people consider the safety of the Nolah Signature 12” mattress and the experience during its trial period together. You should reach out to Nolah’s team by emailing support@nolahmattress.com or by filling out their form on the website. It feels more reassuring to get a reply directly from them instead of sending a generic request. People say their customer service replies quickly, so you can breathe a little easier.
After your return gets approved, they coordinate a pickup through their logistics partner. It helps that you don’t need to handle any shipping details alone. Many customers appreciate that they arrange everything, which saves hours of hassle. Before the pickup date, leave the mattress out of the box and place it somewhere easy for the team to grab. People who did this mention that clearing a path and leaning it against a wall made the process faster. This simple step saves everyone time and avoids unnecessary stress.
Once the team picks it up, take a photo or scan the receipt and send it to Nolah. They process your refund after receiving proof, minus the $99 transportation fee. Most people find the refund timeline reasonable and like knowing what to expect ahead of time.
Nolah Signature 12”
Nolah Signature 12”
Refunds
Returning a Nolah Signature 12” mattress comes with clear refund guidelines. Refunds go back to the original payment method, but any discounts, gift codes, or shipping fees do not get included. It is important to keep this in mind to avoid surprises when you see the final refund amount.
If the mattress was purchased as part of a bundle or with a promo discount, the refund depends on what you return. Sending back the entire bundle means you get the total amount paid minus discounts and shipping costs. Returning only part of the bundle becomes more complicated because the discount affects how much you receive back. In cases where the discount received exceeds the price of the item being returned, no refund applies for that item. But if the discount is less than the price of the returned product, you receive a refund that reflects the difference.
Keep in mind that any free items included in bundles or promos do not qualify for refunds. So, if you received a product as a gift within a deal, returning the rest does not result in money back for that free piece. Knowing these details helps set realistic expectations before making a return.
Break-In Period
That first month on a new mattress can feel strange as your body adjusts. You might notice spots that feel too firm or too soft, though there’s no need to rush your judgment. Give yourself at least 30 nights to settle before deciding what you really think. It feels like breaking in new sneakers. Those first nights let your body adapt to the mattress materials. Each morning, you notice if your sleep feels deeper or you wake up with fewer aches. By the end of the month, you see more clearly what suits your comfort.
During those 30 days, you also find out if the mattress supports your back the way you hoped. Small discomforts may show up early, then fade as your muscles relax. Trust the process instead of hurrying back to your old bed right away.
If you stay unhappy after giving it a fair shot, you don’t need to feel stuck. You have until the end of the 120-night trial to ask for a refund. That extra time helps you make sure the mattress truly fits your needs before fully committing.
Credits: Nolah
Condition of Mattress
The condition of the mattress is important in the return process. A mattress that looks clean and undamaged usually meets the basic expectations for returns. Stains, tears, or signs of heavy use can complicate matters and might lead to the return being denied.
Nolah’s policy focuses on ensuring the mattress remains in a reasonable state. They expect it to be free from obvious blemishes or damage, which helps them assess the mattress fairly and decide if it can be resold or refurbished. Many find it helpful to keep the mattress covered and well-maintained during use. This not only extends its life but also makes returning it smoother if necessary. A mattress in good shape reflects respect for the product and the company’s guidelines.
Overall, Nolah’s return process takes condition seriously because it affects their ability to handle returns efficiently. Knowing this encourages users to care for their mattress right from the start. It also sets clear expectations about what happens if a return becomes necessary.
Exchanges
Exchanges allow swapping a mattress for the same model in a different size within the 120-night trial period. Customers should know only one exchange per person gets approved, and each request receives a careful review. At times, the company might offer a newer version of the mattress instead, depending on their discretion.
If the mattress exchange occurs during the trial, the customer may need to pay any price difference between models. In addition, there is a $99 fee to cover the cost of picking up the old mattress and delivering the new one. This fee helps cover transportation and labor, which is standard for mattress exchanges.
It is important to remember that adjustable bases do not qualify for exchanges since they are final sale items. This policy simplifies purchases of bases by making clear that those items cannot be swapped later. Knowing this upfront can prevent surprises.
Overall, the exchange process balances fairness with limits. Customers should expect clear rules and fees, which help set expectations if the mattress size does not fit perfectly. This approach manages flexibility and practicality when dealing with large items like mattresses.
Credits: Nolah
One Return per Household
Returning a Nolah Signature 12” mattress comes with specific guidelines that buyers should keep in mind. Only one return or exchange per product type is allowed within the applicable time period for each household or individual. This means if you’ve already returned a mattress under your name or at your address, another return for the same product type won’t be accepted.
This policy helps maintain fairness and manage inventory efficiently. It also means customers need to carefully consider their choice before making a purchase. Understanding these rules upfront can save frustration later in the process.
The return process itself requires you to follow certain steps, such as contacting customer service and arranging for the mattress to be picked up. It’s important to keep track of deadlines to ensure your return is valid and processed smoothly.
Overall, knowing these return limits can help manage expectations. Returning a Nolah Signature 12 mattress isn’t just about sending it back. It involves adhering to specific terms that protect both the customer and the company.
Return Exceptions
Return policies can sometimes feel strict, especially with items labeled “Almost Perfect,” “Final Sale,” or “Clearance.” These products usually cannot be returned or exchanged unless there is a clear defect covered by the product warranty. This helps set clear expectations about what qualifies for a return.
Understanding this upfront saves a lot of frustration later. Since these items sell at a discount or under special conditions, the usual return options do not apply. It is important to know that any issues must fall within the warranty terms to qualify for a refund or exchange. This policy reflects what customers face with the Nolah Signature 12” mattress. If a defect fits within the warranty, a return might be possible. Outside of that, returns on clearance or final sale items will not be accepted.
Overall, this approach protects both buyer and seller by establishing clear boundaries. Reviewing these details before purchase helps avoid surprises. To maintain warranty protection, avoiding actions and conditions that could void a Nolah Signature 12” mattress’ warranty is essential.
Nolah Signature 12” Mattress Box
Returning a Nolah Signature 12” mattress does not require packing it back into its original box. Once the mattress is unpacked, it expands and no longer fits inside the box. Compressing it again is not practical for most people, unless you have access to heavy-duty equipment, it simply won’t happen. The return process is designed to be simple and hassle-free. The mattress can be left as is without reboxing, and a third-party pickup service will collect it in its expanded form. This removes extra work on your part.
This approach removes much of the stress from returns, especially since mattresses are bulky and awkward to handle. You do not have to worry about finding a box or trying to fold it up. Knowing this in advance helps you plan accordingly.
In short, Nolah’s return policy keeps things simple. You only need to prepare for the pickup appointment, and the rest is handled by professionals. This allows you to focus on finding a mattress that suits you best without dealing with complicated returns.
Credits: Nolah
Tips for a Smooth Return
Keeping the mattress clean is important in making the return process easier. Using a mattress protector helps prevent stains or damage, which Nolah takes seriously when accepting returns. Taking care of it from the start shows respect for the product and can save you hassle later on.
Sleeping on the mattress for around 30 nights allows the body to adjust and gives a fair chance to see if it works for you. This time also helps avoid rushing into a decision that might cause second thoughts. Giving it some time lets you make a more confident choice about keeping or returning it.
Reaching out to customer support well before the trial period ends avoids unnecessary stress. Waiting until the last day risks complications that could slow down the process or cause missed deadlines. Contacting them early also gives you time to ask questions and understand the next steps clearly.
Taking photos before sending the mattress back provides useful proof of its condition and the pickup arrangements. These images help Nolah handle your return faster and reduce the chances of disputes. Doing this small extra task can save you time and frustration in the long run.
Nolah Signature 12
Nolah Signature 12
Final Thoughts
The Nolah Signature 12” mattress provides a comfortable sleep experience that eases pressure points well. Its materials feel thoughtfully designed to support restful nights. Overall, users say the mattress stays true to what it promises.
What stands out is the company’s approach to returns. The 120-night trial period allows enough time to test the mattress fully. If someone decides it does not fit their needs, the return process remains straightforward and hassle-free.
Customer service also receives positive mentions. They guide customers through every step to ensure the return or exchange is simple and respectful. It is clear the company prioritizes making customers feel valued throughout.
For those considering this mattress, the return policy gives peace of mind. If the mattress does not meet expectations, sending it back avoids stress. It is reassuring to know the company backs their product with honest support. It is also worth noting how they value complaints and real user experiences, which reflects in the attentive customer care and commitment to satisfaction.
