Buying a mattress is exciting, but did you know you could lose your warranty without even realizing it? In this CopperFlex 12″ by Brooklyn Bedding review, we’ll explain how to protect your investment. Brooklyn Bedding offers a Limited Lifetime Warranty on their mattresses, including the CopperFlex, but there are key rules you need to follow. This post covers what can void the warranty and how to avoid those costly mistakes.
Whether you’ve just bought the CopperFlex 12″ or are still deciding, it’s important to understand how to keep your warranty intact. Here’s what you need to know to stay covered.
Key Takeaways
- The CopperFlex 12″ mattress comes with a limited lifetime warranty that covers defects in materials or craftsmanship, but not regular wear and tear.
- You’re covered if the mattress sags more than 1 inch without pressure, as long as it’s placed on a solid, supportive foundation.
- To file a claim, you’ll need proof of purchase and photos of the issue, and Brooklyn Bedding will walk you through the process.
- Stains, burns, or physical damage can void the warranty, so always use a mattress protector to stay eligible.
- The warranty is non-transferable, meaning it only applies to the original buyer who purchased from an authorized seller.
Listen to our Podcast: How to Avoid Voiding a CopperFlex 12″ by Brooklyn Bedding’s Warranty
Understanding The CopperFlex 12″ By Brooklyn Bedding Warranty
When you invest in a mattress like the CopperFlex 12″ by Brooklyn Bedding, it’s important to know what kind of protection comes with it. Their Limited Lifetime Warranty is designed to give you peace of mind by covering manufacturing defects for as long as you own the mattress.
For the first 10 years, Brooklyn Bedding will repair or replace your mattress at no cost. After that, you’ll pay a prorated fee based on how many years you’ve had it. This ensures you’re protected from issues like material defects, foam splitting, or broken springs.
Of course, warranties come with fine print. You’ll need to follow certain care guidelines like using an appropriate bed base and keeping the mattress cover intact. Failing to do so can void your coverage. Many people also ask how safe the CopperFlex 12 by Brooklyn Bedding is, which speaks to the brand’s reputation for quality and durability. Let’s explore how to keep your warranty valid.
Brooklyn Bedding CopperFlex
Brooklyn Bedding Copperflex
Only The Original Owner Is Covered
If you’re thinking about buying a CopperFlex 12″ mattress, it’s important to know the warranty only applies to the original owner. That means if you buy the mattress second-hand, even if it looks spotless and barely used, the warranty won’t cover you. Brooklyn Bedding requires proof of purchase to verify that you’re the original buyer. Without that receipt, they won’t be able to honor any warranty claims you might have down the line.
This might seem strict, but it’s a common practice in the mattress industry to prevent misuse. Many shoppers look at real user experiences when deciding on a purchase, but it’s equally important to understand the terms that protect your investment. Simply put: if you can’t prove you’re the original owner, you’re out of luck. So, be sure to hold on to your purchase receipt and any related documents. They’re your ticket to warranty coverage.
Proper Support Matters: Bed Frames & Foundations
When it comes to keeping your CopperFlex 12″ mattress under warranty, the foundation you use is just as important as the mattress itself. Brooklyn Bedding is very clear about this: your mattress needs proper support. That means placing it on a firm, solid surface or a well-made adjustable base. If you go with slatted foundations, make sure the slats are no more than 5 inches apart. Wider gaps can cause the mattress to sag over time, which isn’t just bad for your back, it can also void your warranty.
Using a weak or poorly constructed frame is a common mistake, but unfortunately, any damage from improper support won’t be covered. To stay on the safe side, opt for a sturdy platform bed, a bunkie board, or a high-quality slatted base with closely spaced slats. Investing in the right foundation now will protect your mattress and your warranty for years to come.
Credits: Brooklyn Bedding
Never Remove The Mattress Cover
It might be tempting to unzip your CopperFlex 12″ mattress cover for a quick wash, but that’s a mistake you’ll want to avoid. Brooklyn Bedding’s warranty is very clear: removing the mattress cover, whether to clean it or for any other reason, will immediately void your warranty. Even if it feels like a harmless task, tampering with the cover can affect the mattress’s structure and compromise its durability.
Accidents happen, so if you’re concerned about spills, stains, or dust, the safer option is to use a separate waterproof mattress protector. This extra layer keeps your mattress clean without putting your warranty at risk. If you ever think you must remove the cover, don’t do it on your own. Always reach out to Brooklyn Bedding’s customer support first for advice. A simple phone call or email can save you from an expensive mistake and keep your warranty intact.
Avoid Physical Damage & Misuse
To keep your CopperFlex 12″ mattress protected under warranty, it’s important to handle it with care. Brooklyn Bedding’s warranty does not cover any damage caused by misuse or abuse. This includes things like cuts, burns, stains, or any kind of liquid damage. Even everyday mishaps like dropping sharp objects or letting pets scratch or chew on the mattress can void your coverage.
The same goes for moving your mattress. If you drag it roughly across the floor or try to fold it in half to squeeze through a doorway, you risk causing cracks or splits. These types of physical damage aren’t covered by the warranty. While many people focus on its trial period when first buying a mattress, long-term care is just as important. Treating your mattress gently from day one ensures it stays in great shape—and keeps your warranty valid for years to come.
Credits: Brooklyn Bedding
Understand What Qualifies As A Defect
When it comes to mattress warranties, it’s important to understand what actually qualifies as a defect. Not every little issue means your mattress is faulty. For example, foam naturally softens over time as part of normal use. This gradual change in feel isn’t considered a defect and won’t be covered under warranty.
However, certain problems are covered. If you notice visible sagging of more than 1.5 inches, even when the mattress is properly supported, that’s considered a defect. Physical damage like cracks or splits in the foam from regular use would also qualify for a warranty claim.
Understanding the difference between everyday wear and true manufacturing defects can save you a lot of time and frustration. Before filing a claim, it’s a good idea to check Brooklyn Bedding’s warranty guidelines to make sure your issue is eligible. Knowing what’s covered helps you protect your investment and avoid unnecessary disappointments.
“As-Is” Or Used Purchases Are Not Covered
If you stumble upon a CopperFlex 12″ mattress being sold as “as-is,””used,” or labeled as a “comfort return” at a tempting discount, be cautious. While the price might be appealing, these types of purchases are not covered by Brooklyn Bedding’s warranty. That means if you run into any defects or issues, you’ll be on your own with no warranty protection.
Brooklyn Bedding’s warranty only applies to mattresses sold as new, either directly from Brooklyn Bedding or through an authorized retailer. If the seller can’t provide proof that it’s a brand-new mattress, it’s best to walk away.
Before making a purchase, take a moment to understand not only the warranty coverage but also what to expect when returning it if it doesn’t meet your needs. Knowing where your mattress comes from and what protections come with it can save you from future headaches and unexpected costs.
Follow The Claim Process Correctly
If you think your CopperFlex 12″ mattress has a defect that should be covered under warranty, it’s important to follow Brooklyn Bedding’s claim process carefully. The first step is gathering your proof of purchase because without it, your claim can’t move forward. You’ll also need to provide details and sometimes photos of the issue. In some cases, you may be asked to send the mattress back for inspection.
If your claim is approved, Brooklyn Bedding will either repair the mattress or send you a replacement, and they’ll handle the shipping. While it might seem straightforward, keep in mind that warranty claims do take time. It’s not an overnight fix, so a little patience goes a long way.
By staying organized and providing all the necessary information upfront, you’ll help ensure a smoother and faster claim process. Knowing what to expect can make the experience much less stressful.
Credits: Brooklyn Bedding
Long-Term Prorated Coverage Explained
After the first 10 years, Brooklyn Bedding offers prorated coverage. Here’s how it works:
- Years 11-15: You pay 50% of the current retail price for a replacement.
- Years 16-20: You pay 60%.
- Years 21+: You pay 75%.
This helps keep your mattress protected even decades later, though you’ll share more of the cost as time goes on.
Brooklyn Bedding Copperflex
Brooklyn Bedding Copperflex
Final Thoughts
To recap, follow these simple tips to keep your warranty safe:
- Use a proper foundation with slats no wider than 5 inches apart.
- Never remove the mattress cover.
- Avoid physical damage or stains.
- Keep proof of purchase.
- Buy only from authorized retailers.
- Understand what’s covered and what’s not.
- Follow the warranty claim process correctly.
Taking care of your CopperFlex 12″ means Brooklyn Bedding will take care of you if something goes wrong.
