What to Expect When Returning a CopperFlex 12″ by Brooklyn Bedding

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Brooklyn Bedding wants you to feel confident in your mattress choice, which is why they offer a generous 120-night comfort trial for the CopperFlex 12″. This gives you nearly four months to sleep on the mattress, get used to how it feels, and decide if it truly meets your needs. Give it at least 30 days, as this allows your body enough time to adjust. If you’re not satisfied, you can request a return.

It’s important to understand that its trial period is a one-time offer. If you exchange your mattress and later decide another model isn’t right either, Brooklyn Bedding won’t approve a second return. Because of this, it’s wise to carefully research and consider your options before making a purchase.

Overall, the 120-night trial is a risk-free way to make sure the CopperFlex 12″ is the right fit, without rushing into a decision you might regret later.

Starting a return is simple. If you decide to return your CopperFlex 12″, just email support@brooklynbedding.com with “Return Request” in the subject line. Their team will guide you through the next steps quickly.

You’ll need to provide details like your order number and delivery date. Once confirmed, Brooklyn Bedding will help you arrange for proper disposal of your mattress, ensuring an easy and eco-friendly process.

If you decide to return your CopperFlex 12″ mattress, there are a few important policies to keep in mind. Brooklyn Bedding charges a $99 return fee for all mattress returns. This fee helps cover the cost of handling, pickup, and proper disposal of the mattress. Once your return is approved and the mattress has been collected, you can expect your refund to be processed within 3-4 business days.

For customers in Hawaii, Alaska, and Canada, it’s worth noting that the original shipping fees are non-refundable. Additionally, for Canadian customers, refund amounts may vary slightly due to currency conversion rates, which are managed by your bank.

Before initiating a return, be sure to review the return process carefully to avoid voiding your warranty or facing unexpected fees. Understanding these details will ensure a smoother experience and help you manage your expectations when it comes to refunds and return costs.

Credits: CopperFlex 12″ by Brooklyn Bedding

If you’re interested in trying a different Brooklyn Bedding mattress, you have two options:

1. Return first, reorder later: Get your refund, then place a new order.
2. Return & reorder simultaneously: Start a return and immediately order a new mattress. Refunds will still take 3-4 business days.

For exchange questions, you can email support to understand policies and ensure your new choice fits your sleep needs.

If you bought your CopperFlex 12″ mattress at a Brooklyn Bedding store, it’s important to know that returns must be handled directly through that same location. You’ll need to contact the store manager to start the return process. To make things easier, Brooklyn Bedding provides a list of all their store addresses and phone numbers on their website, so you can quickly find the right contact information.

On the other hand, if you placed your order online, the return process is handled differently. Online purchases go through Brooklyn Bedding’s email support team, following their standard return procedures. It’s helpful to know that store and online orders are processed separately, so they can’t be combined.

Many shoppers rely on real users’ experiences when deciding how to navigate returns, but checking Brooklyn Bedding’s official policies will give you the most accurate information for your specific purchase situation.

Credits: CopperFlex 12″ by Brooklyn Bedding

To qualify for a return, your mattress must be used on a proper frame with center support. Brooklyn Bedding may request photos of your foundation during the return process. Improper use, like unsupported slats or old box springs, could lead to a denied return request.

Proper support includes:

• Slats no more than 3 inches apart.
• Non-flexible support systems like bunkie boards if using semi-flexible slats.
• Solid, non-flexible box springs.

This isn’t just about policy; proper support affects the mattress’s performance, longevity, and how safe it is for you to sleep on night after night. A poorly supported mattress can sag, compromise your spine alignment, and even wear out prematurely.

If you’ve purchased sleep accessories from Brooklyn Bedding, such as pillows, sheets, or mattress protectors, you have 30 days to decide if they’re right for you. If you’re not satisfied, returning them is simple. Just reach out to Brooklyn Bedding’s customer support with the item’s package dimensions, and they’ll provide you with a prepaid shipping label at no extra cost. This makes the return process hassle-free and straightforward.

However, it’s important to note that not everything is eligible for return. Clearance and sale items marked as “final sale” cannot be returned or exchanged, so be sure you’re certain before purchasing discounted accessories. Additionally, while return shipping is covered, the original shipping fees for orders sent to Alaska, Hawaii, and Canada are non-refundable.

Understanding these policies ahead of time helps you shop with confidence and ensures there are no surprises if you need to make a return.

When purchasing foundations or adjustable bases from Brooklyn Bedding, it’s important to know they are considered final sale items. Unlike mattresses, these products are non-refundable and cannot be returned once purchased. This policy ensures that customers receive brand-new, unused items every time. However, that doesn’t mean you’re left without support.

Adjustable bases come with a 2-year parts replacement warranty, providing peace of mind if anything goes wrong mechanically. Foundations are also covered, with a 3-year warranty for parts, so you’re protected against manufacturing defects during that period.

While returns and exchanges aren’t offered for these items, Brooklyn Bedding’s customer support team is still available to help if you run into any issues or have questions about setup and use. Being aware of these policies ahead of time ensures you’re making an informed purchase and sets the right expectations for support and warranty coverage after the sale.

Credits: CopperFlex 12″ by Brooklyn Bedding

Brooklyn Bedding focuses on giving you a stress-free return process. From easy email communication to quick refund processing, the goal is to make your experience smooth. Just follow the policies, provide proper documentation, and their team will assist you every step of the way.

Remember the key points:

• Wait 30 days before starting a return.
• A $99 return fee applies.
• Refunds are processed in 3-4 business days.
• Proper foundation support is required for eligibility.

Brooklyn Bedding’s transparent approach ensures you know exactly what to expect when returning your CopperFlex 12″.

Purchasing a CopperFlex 12″ by Brooklyn Bedding is an investment in your sleep, so understanding the warranty, return policies, and proper care is essential. From knowing how to support your mattress correctly to recognizing what qualifies as a defect, these details help protect your purchase and avoid frustrations later. Whether it’s navigating its trial period, following claim procedures, or understanding what’s final sale, being informed puts you in control.

Don’t forget that accessories, adjustable bases, and store purchases each have unique return guidelines. Paying attention to these policies and learning from real users’ experiences can save you time, money, and unnecessary hassle.

In short, read the fine print, keep your receipts, and treat your mattress with care to avoid voiding your warranty. With the right knowledge, you’ll enjoy your CopperFlex 12” mattress worry-free, knowing exactly what to expect if you ever need support.

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