Sending back a mattress can feel like a chore, but Birch makes it pretty straightforward. Sometimes you realize after a few weeks that the Birch Natural isn’t the right bed for you, and that’s okay. The trial period is there so you have enough time to figure it out without pressure. Birch gives you 100 nights to test it, but there’s one rule: you need to keep it for at least 30 nights before asking for a return. That first month is meant to let your body adjust, especially if you’ve been sleeping on something very different before.
The return process is simple. After the 30 nights, you contact Birch support, set up a pickup, and wait for your refund to go through. It’s a clear process and not hard to follow.
Key Takeaways
- Birch gives you a 100-night trial, but you need to keep the mattress for at least 30 nights before you can ask for a return.
- The return process is simple. You fill out a form online, set up a pickup date, and Birch handles the rest.
- If you send it back, $99 will be taken out of your refund. That fee goes toward pickup and handling.
- Most of the mattresses that come back are donated or recycled, so you know they don’t just go to waste.
- You can also request an exchange within the 100 nights if the mattress doesn’t feel right for you.
Listen to our Podcast: What to Expect When Returning a Birch Natural Mattress
Understanding the 100-Night Sleep Trial
Birch Natural Mattress offers a 100-night trial, starting on the day of delivery. This gives customers time to sleep on it at home and see if it suits their needs. Trying it in a real setting helps more than a quick test in a store. Returns aren’t accepted right away, since Birch requires a 30-night break-in period. That gives the body a chance to adjust and the mattress time to settle. Many sleepers notice changes in comfort after a couple of weeks.
If the mattress still doesn’t feel right after 30 nights, the return process can begin. Birch sets this up to make sure people give the mattress a fair chance. It helps avoid rushed decisions based on early impressions. The trial feels reasonable, especially for anyone unsure about buying online. A full 100 nights removes a lot of guesswork. It gives customers space to decide without pressure.
Birch Natural Mattress
Birch Natural Mattress
Initiating the Return Process
Starting a return with Birch Natural Mattress is simple. After the required 30-night trial, customers visit the Birch website and submit a return request. From there, the support team contacts them and explains each step clearly.
Birch arranges a mattress pickup, so there’s no need to handle transportation. This makes the process less stressful, especially for bulky returns. The team usually responds quickly and keeps communication smooth. The mattress must be in good condition, free from stains, damage, or heavy wear. Any issues could affect return eligibility. Many customers overlook how strict return guidelines can be, so this step matters.
After approval, Birch schedules the pickup through a local partner. Customers choose a convenient time, and the partner handles the rest. Birch keeps them updated throughout, which helps the entire process feel manageable. Knowing the safety facts about the Birch Natural Mattress and steps to avoid voiding its warranty ensures a smooth return process and protects the investment.
Return Fees and Refund Details
Birch gives you a trial period to test the mattress at home, but there’s a $99 fee if you decide to send it back. That charge covers pickup, so you don’t have to re-box or ship anything yourself. It’s simple, but the fee can sting, especially if the mattress didn’t work out for you.
The return process itself is straightforward. Birch explains the steps clearly, and the refund timeline is set from the start. When you send it back, the $99 gets taken out automatically. Once the mattress is picked up, most refunds show up in about five to seven business days, depending on your bank or payment method. It’s worth checking your account during that time to make sure the refund went through.
Credits: Birch
What Happens to Returned Mattresses?
Some people worry about what happens to their mattress after they send it back. The company does too. If the mattress is still in good shape, it usually gets donated to a shelter or housing program where it can be useful. That’s always the first choice, as long as the mattress is clean and safe. But donations aren’t always possible. Local laws and health rules sometimes block them, especially if the mattress shows wear. When that happens, the company works with recycling partners who break down the materials in a responsible way. It’s a better option than dumping them in a landfill.
Customers who want to donate to a specific charity can let the Customer Experience Team know before finishing the return. That extra step might help someone in need and give the mattress another chance to be used. It makes the process feel a little more personal. Not every mattress can be donated, but recycling is a solid backup. It cuts down on waste and keeps the materials in use. Knowing there’s a plan in place makes returns feel more thoughtful and less wasteful.
Limitations on Returns
Birch keeps things pretty simple when it comes to returns. Each household can send back up to two mattresses, no more. This helps keep the policy fair and stops people from abusing the system. It’s a balance between making customers happy and keeping the rules clear.
One thing that trips people up is the warranty replacement. If you get a new mattress through the warranty, it doesn’t come with another 100-night trial. In other words, you can’t test the replacement and then send it back for a refund. Knowing this ahead of time saves you from surprises later. Birch does this so they can manage returns in a practical way, while still giving people a fair chance to try the mattress the first time around.
The setup makes sense, but it can feel strict if you’re not confident in your choice. That’s why the trial period is the time to really decide if the mattress works for you. Once it ends, the warranty is only there to cover defects, not second thoughts.
At the end of the day, these limits push you to make your decision early. If you’re clear on the rules, you’ll know exactly what to expect and won’t run into frustration later on.
Credits: Birch
Additional Tips for a Smooth Return
Using a mattress protector right away is a smart move. It keeps the mattress clean and safe from spills or stains. And if you ever need to return it, that extra layer makes things easier and less stressful.
Holding on to the original box isn’t required, but it helps. Having the packaging ready means you don’t have to scramble later if you send the mattress back. It’s one of those small steps that saves a lot of trouble down the road. It also pays to keep all your receipts and any emails or chats about the mattress. If something comes up, you’ll have proof ready to go. Staying organized like this keeps the return process simple and avoids confusion.
In the end, these little habits like using a protector, saving packaging, and keeping records, make the whole experience smoother. A bit of preparation up front can spare you a lot of frustration later.
Do You Need To Keep The Original Packaging?
Most mattress companies make you keep the box if you want to return the bed. That’s not the case with Birch. If you buy the Birch Natural Mattress and decide it’s not for you, you don’t have to hang on to the giant cardboard box it came in. And that’s a relief, because those boxes are massive and hard to store. Most people either don’t have the space or end up shoving them into a closet or garage. Birch cuts out that headache by not making the box part of the return process.
It also means you don’t have to stress about keeping the packaging in perfect shape. No worrying about rips, dents, or finding somewhere to stash it. You can just test the mattress in peace, knowing you won’t be penalized for tossing the box. Other companies still require original packaging, which feels like an unnecessary burden. Birch’s policy shows they get the reality of buying a mattress. The focus stays on whether the bed works for you, and not on whether you saved a giant box for months.
In the end, it’s a small detail that makes a big difference. By skipping the box requirement, Birch makes the return process easier and less stressful. Customers can spend their trial period actually sleeping on the mattress instead of worrying about cardboard.
Is an Exchange Allowed for the Birch Natural Mattress?
If the mattress still doesn’t feel right after 30 nights, you can return it or swap it for another one. That option stays open for the full 100-night trial. This gives you plenty of time to see how it really feels instead of rushing to decide. A lot of people realize their first impression changes after a few weeks. Sometimes the mattress just needs more time to adjust to your body. Having that long trial period takes away the pressure to make a quick call.
The return or exchange process is simple. If the first choice doesn’t work out, you can try something else without much hassle. That makes it easier to buy with less worry so you won’t get stuck with a mattress that doesn’t fit your needs.
In the end, the extended trial gives peace of mind. It lets you focus on whether the mattress actually helps you sleep better instead of forcing a fast decision. Knowing you can change it later makes the whole experience more comfortable.
Credits: Birch
Tips For Making The Most Of Your Sleep Trial
Trying out a new mattress requires patience, and experts recommend allowing at least 30 full nights to truly assess its comfort. It often takes time to adjust and determine if the mattress suits individual sleep needs. Making a quick decision may lead to an inaccurate judgment. What to expect in a Birch Natural Mattress’ trial-period includes giving the body time to adjust, identifying if discomfort stems from the mattress or the base, and adjusting the foundation to improve support and feel.
Using a mattress protector helps avoid stains and keeps the mattress clean. Since returns generally require the mattress to be free of stains and damage, protecting it from spills simplifies the process. This precaution keeps the mattress in good condition and eases potential returns.
Keeping order details accessible makes communication with customer support more efficient. Issues or questions can arise, and having this information ready accelerates the resolution. Testing the mattress on various bed frames or slat bases influences how comfortable it feels.
Discomfort does not always come from the mattress itself. The foundation underneath plays a significant role in support and feel. Changing or adjusting the frame may resolve discomfort, highlighting the importance of the entire bed setup.
Birch Natural Mattress
Birch Natural Mattress
Final Thoughts
The Birch Natural Mattress offers a return policy that feels fair and straightforward. Customers receive a full 100-night trial to allow ample time to determine if the mattress suits their needs. If it does not, returning it is simple, with a full refund and no added complications. After the trial period, the mattress includes a limited lifetime warranty covering manufacturing defects. It is important to note that this warranty does not cover comfort preferences, so the initial trial period serves as the primary time to decide if the mattress fits. This clear distinction helps set proper expectations.
Many appreciate that Birch prioritizes eco-friendly materials without complicating the buying process. The mattress provides a solid balance between sustainability and convenience, which few options offer. People who care about the environment often find this reassuring.
Overall, Birch’s return and warranty policies remove much of the usual uncertainty around mattress shopping. Buyers gain confidence when trying the mattress without fear of being stuck with something unsuitable.
