Returning a mattress can feel like a hassle, but Brooklyn Bedding makes the process as smooth as possible. If your Plank Firm mattress isn’t the right fit, don’t worry—there’s a straightforward return policy in place to help. Understanding the steps ahead of time can make everything easier. Users’ real experiences show that being informed about trial periods, eligibility, and refund timelines can take the stress out of the return process. Whether you’re unsure about how long you have to test the mattress or what to expect when scheduling a pickup, this guide will walk you through every step.
Brooklyn Bedding aims to keep things simple, ensuring that if your mattress doesn’t work out, returning it won’t be a headache. With clear policies and efficient processing, you can feel confident about making the right choice—whether that means keeping your Plank Firm mattress or sending it back hassle-free.
Key Takeaways
- The Plank Firm mattress includes a 120-night sleep trial, allowing users to test the mattress at home and ensure it meets their needs.
- To return a Plank mattress, you must first complete the 30-night adjustment period within the 120-night sleep trial. If unsatisfied, email support@brooklynbedding.com with “Return Request” in the subject line.
- A $99 return fee applies, and Brooklyn Bedding will coordinate mattress pickup for donation or disposal.
- The Plank Firm mattress is shipped in a box to your doorstep, ensuring convenient delivery.
- The Plank Firm mattress comes with a 10-year warranty that covers manufacturing defects, giving buyers peace of mind and confidence in the product’s durability and quality.
Listen to our Podcast: What to Expect When Returning a Plank Firm
Understanding the 120-Night Comfort Trial
Brooklyn Bedding wants to make sure you have enough time to decide if the Plank Firm mattress is right for you. That’s why they offer a generous 120-night sleep trial, allowing you to test it in the comfort of your home. Plank Firm’s trial period gives you the flexibility to truly experience the mattress before making a final decision. However, there are a few key details to keep in mind:
- You must sleep on the mattress for at least 30 nights before initiating a return.
- The trial applies only once per household, so second-time buyers aren’t eligible for returns.
- A $99 return fee is required for all mattress returns.
If you find the mattress isn’t the right fit after 30 nights but before the 120-night mark, you can request a return. This policy ensures you have ample time to decide with minimal hassle.
Plank Firm
Plank Firm
Steps to Initiate a Return
If you’ve decided to return your Plank Firm mattress, follow these steps:
- Contact Support – Email support@brooklynbedding.com with “Return Request” in the subject line.
- Provide Order Details – Include your order number, delivery date, and reason for return.
- Wait for Instructions – Customer service will guide you through the disposal or donation process.
- Complete the Return Process – Once verified, Brooklyn Bedding will process your refund.
The return process is straightforward, and the team is responsive, making the experience hassle-free.
Exchange Options for a Better Fit
If your Plank Firm mattress isn’t quite right but you still want to stick with Brooklyn Bedding, there are options to help you find a better fit. You can return the mattress and wait for your refund before placing a new order, or if you’re eager to get your next mattress sooner, you can order immediately while your refund is processed within 3–4 business days.
This flexibility allows you to transition smoothly to a mattress that better meets your comfort needs. Plank Firm mattress understands that finding the perfect sleep setup can take some trial and error, which is why they make the exchange process as hassle-free as possible. Whether you prefer to wait for your refund first or move forward with a new purchase right away, the choice is yours. Their goal is to ensure you end up with a mattress that provides the restful sleep you deserve.
Return Fees and Refund Policy
Plank Firm mattress strives to make returns as hassle-free as possible, but there are a few fees to keep in mind. All mattress returns come with a $99 return fee, which helps cover processing and logistics. Additionally, if your mattress was shipped to Alaska, Hawaii, or Canada, the shipping fees for these locations are non-refundable.
To avoid voiding your warranty, make sure your mattress remains in good condition and is returned according to the company’s guidelines. Once your return is approved, refunds are typically processed within a few business days, so you won’t have to wait long to receive your money back.
Plank Firm mattress aims to keep the process smooth and efficient, allowing you to focus on finding the right sleep solution without unnecessary stress. While returns may come with some costs, the company’s policies ensure that you still have a flexible and convenient way to make the best decision for your comfort.
Proper Mattress Support for Return Eligibility
To ensure your Plank Firm mattress qualifies for a return, it must be used with proper support. Brooklyn Bedding may ask for photos of your bed frame or foundation to confirm that it meets their guidelines. Using the right support not only protects your mattress but also helps maintain its durability and comfort.
For the best results, make sure your mattress rests on a solid foundation or a slatted bed frame with slats spaced no more than 3 inches apart. Avoid using box springs with excessive flex, as they can cause sagging over time. Additionally, proper airflow is essential to prevent moisture buildup, which can impact both the mattress and your warranty.
If these conditions aren’t met, your return request may be denied. By ensuring your mattress is properly supported from the start, you can enjoy a better sleep experience and keep your return options open if needed.
Credits: Plank
Returning a Plank Firm Mattress Purchased In-Store
Many people assume that the side handles on the Plank Firm mattress are meant for lifting, but they’re actually decorative and not designed to support the mattress’s full weight. Using them to carry, move, or adjust your mattress can lead to damage, which is not covered under warranty.
To safely move your mattress, always lift it from the bottom with the help of another person. Placing it on a flat, stable surface before moving ensures you don’t strain the foam or cause unnecessary stress to the materials. Avoid dragging or folding the mattress, as this can compromise its structure and reduce its longevity.
Mishandling your mattress may lead to premature wear and void your warranty, leaving you unprotected if issues arise. Taking a little extra care when moving it can make a big difference in maintaining its quality, ensuring you get years of comfortable and supportive sleep.
Canadian Returns and Currency Conversion
If you’re a Canadian customer returning a Plank Firm mattress, your refund will be processed in USD, with your bank handling the conversion to CAD. Because exchange rates fluctuate daily, the amount you receive may be slightly different from what you originally paid. This means that depending on the rate at the time of the refund, you could receive a bit more or less than your original purchase price.
Plank Firm mattress does not control these currency differences, as they are determined by your bank and the current exchange rate. While this can sometimes be frustrating, it’s important to be aware of potential variations when processing your return.
If you have questions about conversion rates or how your refund will be affected, your bank can provide the most accurate details. Despite these fluctuations, Brooklyn Bedding aims to make the return process as smooth and straightforward as possible for Canadian customers.
Returning Sleep Accessories and Adjustable Bases
Returns for sleep accessories like pillows, sheets, and mattress protectors follow a 30-day return policy.
- You must package the items yourself.
- Brooklyn Bedding provides a prepaid shipping label.
Important: Foundations and adjustable bases are final sale and non-refundable, though they come with warranty coverage for parts replacement.
Credits: Plank
How Long Does a Refund Take?
Once your return is approved:
- Refunds typically take 3-4 business days to process.
- Credit card and bank processing times may add a few extra days.
- Customers using financing options (like Affirm) should contact the lender directly for refund details.
Brooklyn Bedding ensures a smooth refund process, so you can get your money back quickly.
Plank Firm
Plank Firm
Final Thoughts
Returning a Plank Firm mattress is a simple process as long as you follow the guidelines. Understanding the 120-night trial, the $99 return fee, and the importance of proper mattress support will help ensure a smooth experience. Many customers also appreciate how safe the Plank Firm mattress is, thanks to its high-quality materials and sturdy construction, which provide both durability and peace of mind.
Whether you decide to return it for a refund or exchange it for a different Brooklyn Bedding model, the company’s customer service team is there to assist you every step of the way. Their goal is to make the process as easy and efficient as possible, so you can focus on finding the right mattress for your needs. With clear policies and a hassle-free return system, Brooklyn Bedding ensures that you have a comfortable and stress-free shopping experience from start to finish.
