Returning a mattress can feel like a hassle, but understanding the process beforehand makes it much simpler. If you’re thinking about returning your Plank Firm Luxe mattress, it helps to know what to expect. The good news is that the Plank Firm Luxe mattress comes with a generous 120-night sleep trial, giving you plenty of time to decide if it’s the right fit.
However, there are a few guidelines to follow to make sure the return goes smoothly. Knowing the steps in advance will save you time and help you avoid any surprises. From how long you need to try it out to the best way to start a return, we’ll walk you through everything you need to know. That way, you can feel confident about the process and focus on getting the sleep you deserve. Let’s break it down so you can handle it with ease.
Key Takeaways
- Two Firmness Options – The Plank Firm Luxe mattress comes in Firm (7/10) and Extra Firm (9/10) for tailored support.
- Generous Trial Period – You get a 120-night sleep trial starting from delivery to test the mattress at home.
- Return Guidelines – A 30-night adjustment period is required before you can initiate a return.
- Exchange, Not Refund – Returns usually qualify for exchanges rather than refunds, helping you find a better fit.
- Return Fees Possible – A return shipping fee may apply depending on your location and mattress condition.
Listen to our Podcast: What to Expect When Returning a Plank Firm Luxe
Contact Plank Mattress Customer Service
The first step to returning your Plank Firm Luxe mattress is to reach out to Plank Mattress customer service. You can contact them by phone or email, and it’s helpful to have your order details ready—like your order number, purchase date, and reason for the return. The customer service team is there to guide you through the process and make it as smooth as possible.
Once you’ve started the return, they’ll usually arrange for a mattress pickup. Be sure to follow any packaging or pickup instructions they provide to avoid delays or extra fees. For example, you might need to wrap the mattress a certain way or be available during a specific time window for the pickup.
Taking care of these details upfront helps ensure the process goes quickly and without any hassle. Don’t worry—customer service is there to support you every step of the way!
Plank Firm Luxe
Plank Firm Luxe
120-Night Sleep Trial Period
Plank Firm Luxe gives you a generous 120-night sleep trial, so you have plenty of time to decide if the mattress is the right fit for you. The trial period begins the day your mattress is delivered to your home, giving you a chance to really get a feel for it. Understanding what to expect in a Plank Firm Luxe mattress’ trial period can help you make the most of this time and avoid any surprises.
If you realize the mattress isn’t as comfortable as you’d hoped or it just doesn’t meet your expectations, you can start the return process within the trial window. Just make sure you keep track of the dates—returns requested after the 120-night period may not be accepted. The trial gives you the flexibility to truly test out the mattress and feel confident in your decision. It’s all about helping you get the sleep you deserve.
Exchange, Not Refund
It’s important to know that Plank Mattress usually doesn’t offer refunds for mattress returns. Instead, they provide the option to exchange your mattress for a different Plank model that might better match your comfort needs. This gives you the chance to find the right fit without the hassle of starting from scratch.
The exchange policy is designed to make the return process simple while helping you get a mattress that works better for you. If the Plank Firm Luxe isn’t quite what you expected, you can explore other options within the Plank lineup. When you reach out to customer service to start the return, be sure to ask about the available exchange options and any specific guidelines. Knowing your options upfront will make the process smoother and help you feel confident in finding the perfect mattress. The goal is to make sure you’re comfortable and happy with your choice.
Potential Return Fee
While the Plank Firm Luxe comes with a generous sleep trial and exchange policy, there might be a return fee involved. The fee can vary depending on the condition of the mattress and the reason for the return. It’s not always charged, but it’s good to be prepared just in case. To avoid any surprises, it’s a good idea to check with customer service about possible return fees before starting the process. They can give you a clear idea of what to expect and confirm the exact amount if a fee applies. This way, you can plan ahead and decide whether an exchange or return makes the most sense for you.
Taking a few minutes to clarify these details upfront can save you from unexpected costs and make the whole return process smoother. The goal is to make sure you feel confident and comfortable with your decision.
Condition of the Mattress
When considering a Plank Firm Luxe mattress, it’s helpful to know what to expect from the trial and return process. Hearing about some real users’ experiences can give you valuable insight into how the mattress feels over time and how the return process works if it doesn’t meet your needs. Many users appreciate the 120-night trial because it gives them time to adjust and decide if it’s the right fit.
Another common concern is how safe it is to try a new mattress without the risk of being stuck with it. The good news is that Plank’s exchange policy allows you to switch to a different model if the Plank Firm Luxe mattress isn’t the right match. Customer service is available to guide you through the process and answer any questions about fees or conditions. Taking the time to understand the process and learning from other users’ experiences can help you feel more confident in your decision.
Credits: Plank
Return Shipping and Pickup
Once your return is approved, Plank Mattress will handle the pickup for you, making the process simple and stress-free. You might need to repackage the mattress or get it ready for pickup, but customer service will give you clear instructions to follow. Taking a few minutes to prepare it properly can help avoid any delays or complications. In some cases, instead of being sent back to the manufacturer, the mattress may be donated or recycled, which is a thoughtful way to reduce waste.
If you’re unsure about how to prepare the mattress or have questions about the process, customer service is there to help. They can clarify any packaging requirements and confirm the pickup details. Following their guidance will make the whole process smoother and help you complete your return without any issues. It’s all about making sure you have a hassle-free experience from start to finish.
Processing Time for Exchanges
Once your mattress has been picked up, Plank Firm Luxe mattress will start processing your exchange. This usually takes about 7 to 14 business days, depending on how busy they are at the time. While it might take a little patience, customer service will keep you updated along the way so you know where things stand. If you’re exchanging your mattress for a different model, the new one will be shipped out once the return is processed.
Delivery times can vary depending on which model you choose and whether it’s in stock. If there’s any delay or issue, customer service will let you know and work with you to find a solution. The key is to stay in touch with them and ask any questions you have about timing or delivery. Plank Firm Luxe wants to make sure you’re happy with your mattress, so they’ll do their best to make the process as smooth as possible.
Non-Returnable Situations
Certain situations may make your mattress non-returnable, including:
- Mattress is damaged or stained beyond normal use.
- Return is initiated after the 120-night trial period.
- Lack of proof of purchase or missing order details.
- Misuse of the mattress, including improper setup or maintenance.
It’s also important to follow the care instructions to avoid voiding your warranty. For example, using the wrong type of foundation or failing to properly clean and protect the mattress could affect both your ability to return it and your warranty coverage. Understanding these terms helps you avoid complications when initiating a return and ensures that you remain eligible for an exchange or replacement if needed.
Credits: Plank
Tips for a Hassle-Free Return
- Keep your order details and receipt in a safe place.
- Use a mattress protector to keep the mattress in good condition.
- Contact customer service early if you have any issues or concerns.
- Confirm the return fee and policy before proceeding.
- Follow the pickup and packaging instructions carefully.
Following these steps increases the chances of a smooth return and helps you find the right mattress solution faster.
Plank Firm Luxe
Plank Firm Luxe
Final Thoughts
Returning a mattress doesn’t have to be stressful if you know what to expect. The Plank Firm Luxe mattress offers a 120-night trial, giving you plenty of time to decide if it’s the right fit. Keep in mind that Plank follows an exchange-only policy, so if the mattress isn’t working for you, you’ll have the option to switch to a different model rather than getting a refund. Also, it’s a good idea to check with customer service about any potential return fees so there are no surprises.
Staying informed and following the guidelines will make the whole process much smoother. If you have any questions or concerns along the way, customer service is there to help. Understanding the details upfront gives you peace of mind and helps you navigate the return process with confidence. In the end, the goal is simple: to make sure you find a mattress that helps you sleep comfortably..
