Helix Twilight Luxe Complaints and Real User Experiences

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“Hey, I got the twilight luxe and really like it. My fiancé and I agreed that if we ordered again we’d try out the midnight though for a little more comfort. Back problems from sleeping have been a lot better so far. I like it though and would recommend!”
-u/Working_Kangaroo_, Helix Midnight Luxe vs. Twilight Luxe?

“I sleep on my side but prefer a firmer feel. My back actually felt better after lying on the Twilight (in side lying.)”
-u/SquareExtra918, Helix Midnight luxe or Twilight Luxe for primary stomach and occasional side sleeper?

The Helix Twilight Luxe mattress is a firm mattress that many people choose for better support and comfort, especially if they struggle with back pain. Its firm feel helps with proper alignment, which users often say reduces pressure and improves their sleep.

One customer shared that their back pain eased after switching to the Helix Twilight Luxe mattress. They also mentioned that even as a side sleeper, they felt comfortable lying on it. Others with similar experiences say the mattress is a good balance of firmness and softness, which gives support without feeling too stiff.

Still, some people feel it might be a little too firm, especially if they prefer something softer. Couples with different preferences might think about trying another option, but for those who like a firmer surface, the Helix Twilight Luxe mattress is a reliable choice. It’s well-loved for its comfort and how it helps with back pain.

“I’ve had the Helix Twilight Luxe with cooling topper for about 2 weeks and I’m waking up sweating every night and achy every morning. Previously we had a 14yo Sealy 🙈 with a cooling topper (we bought to extend the lifespan) and that was even preferable.”
-u/Answerseeker530, Helix Twilight Luxe Too Hard and Hot

“I just got one and find it extremely comfortable but have been waking up hot also. The thought of getting something else is overwhelming. I’m only a week in.”
-u/SquareExtra918, Helix Twilight Luxe Too Hard and Hot

The Helix Twilight Luxe mattress offers two cooling cover options, which are the TENCEL cover for better airflow and the GlacioTex Cooling Cover to pull heat away from your body. These features are designed to enhance comfort for hot sleepers. Some users, however, report waking up warm despite the cooling features. A few mentioned initial comfort but noted overheating within the first weeks of use. These experiences suggest cooling effectiveness can vary based on personal factors and sleep environments.

If you’re thinking about the Helix Twilight Luxe mattress, it’s good to consider your overall sleep environment. Breathable sheets and good airflow in the room could help. Helix includes a 100-night trial so you can test it out and decide if it’s the right fit for you.

“I have the Helix Midnight Luxe, and my arms go numb! I am 5’3″ at 120lbs. My boyfriend is 5’9″ 175lbs . He loves the Mattress and sinks right in. I, on the other hand, toss and turn. It’s so firm I personally would rate it at a 7/10 in terms of firmness.”
-u/Sephslayerofmen, Helix Mattress

The Helix Twilight Luxe mattress is built for those who like a firm mattress. It’s rated 7.5 out of 10 on the firmness scale. Its top layers are designed to stay solid under your body with little to no sinking. The Memory Plus Foam adds a touch of contouring to keep the support steady and the surface comfortable.

However, for lighter sleepers, this firmness can sometimes feel too rigid. Some users weighing less than 130 lbs have said it causes discomfort like numb arms or frequent movement during the night. Heavier individuals, though, often describe it as supportive and ideal for keeping their body well-aligned.

Other reviews mention that the mattress works best for back or stomach sleepers who prefer a harder surface. Side sleepers or those on the lighter side may feel it’s too stiff. It’s a durable choice, but it’s important to think about your weight and sleep style before deciding.

Credits: Helix

“When I unboxed the Helix Twilight Luxe, it did give off a chemical smell, but it went away after 48 hours. If you purchase the Twilight Luxe, I recommend leaving it in a ventilated room and allowing it to fully off-gas and expand before using it.”
-Mattress Clarity, Helix Twilight Luxe Mattress Review: Firm and Comfortable?

Some users noticed a slight chemical smell when unboxing the Helix Twilight Luxe mattress, which is common with foam mattresses. This smell, called off-gassing, usually fades within 48 hours if the mattress is placed in a ventilated room. Helix suggests letting the mattress expand and air out fully before using it for the best results.

So, how safe is the Helix Twilight Luxe? The Helix Twilight Luxe mattress is designed with safety in mind, as it holds the GREENGUARD Gold Certification. This means it has been tested for emissions of over 350 VOCs and meets strict safety standards for low emissions.

The mattress also uses CertiPUR-US certified foams, which are made without harmful substances like mercury or formaldehyde. This ensures a healthier sleep environment and better durability. With proper airing out, the Helix Twilight Luxe mattress becomes a clean and safe option for restful sleep.

“the twilight lux is a great all around mattress, leaning towards folks who want a firmer feel than than Midnight Luxe (one of their most popular mattress) and it also offers additional lumbar support for your midsection and has a firmer perimeter edge to edge coil design to prevent the roll off feel and edge support. Just remember the edge support is still a pocketed coil, so while it will be a bit firmer and supportive, it is not a chair, so you will depress the edge if you are a heavier individual.”
-u/batmannorm, Helix Twilight Luxe

The Helix Twilight Luxe mattress is a firmer mattress, which is better suited for those who need extra support compared to the Midnight Luxe. It has up to 1,000 wrapped coils that help support your body, especially under your hips. The reinforced edge coils provide stability and prevent the feeling of rolling off.

Many users like how it keeps the spine aligned, especially for side sleepers, and the lumbar support it provides. However, some say the edge support, while firmer, can still give a little under heavier weight. This is typical for pocketed coils.

In general, the Helix Twilight Luxe mattress works well for those looking for firm support but might not be ideal for those who need maximum edge stability. While most users find it comfortable, the edges may compress slightly, especially for heavier individuals.

Credits: Helix

“After conducting a noise test on the Helix Twilight Luxe mattress by dropping a 20-pound ball on it, we used highly sensitive microphones to listen for any squeaks or noises. We discovered that there was no sound other than the typical thud of the ball itself. The Twilight Luxe mattress has done a great job of absorbing energy and reducing noise, which suggests that neither you nor your companion will be bothered as you sleep.

We rated the Helix Twilight Luxe Mattress 4.7/5 in terms of noise.”
-Sleepiverse, Helix Twilight Luxe Mattress Review

The Helix Twilight Luxe mattress is designed to keep noise to a minimum. In tests, the mattress was found to have no squeaks or disturbing sounds, just the soft thud of a dropped ball. This indicates it absorbs sound well, which offers a quiet sleep environment.

Other users have mentioned similar experiences, with many finding it quiet enough not to disturb a partner. The noise reduction is one of the highlights of this mattress for those who are easily disturbed at night.

“We got a Helix Twilight Luxe recently (their firm model for side sleepers). Actually, we’re in the process of returning it. The company itself has been really nice/responsive. I just don’t like firm as much as I thought I liked firm lol. My husband likes it though. They sent us a free mattress topper to try and soften it up for me, but it wasn’t enough. I was getting sore back/numb arms and hands. I should have gotten the medium model (Dusk or Midnight) instead. Oh well. But the brand itself is nice. The mattress seems well made, and the size of the mattress seems right (I’ve had one from Nest that was a couple inches shy of the standard size). I filled out the return form 2 days ago and am still waiting on that (they say could take up to 3-5 days). Hopefully the return goes smoothly.”
-u/karid2, Helix Mattress

The Helix Twilight Luxe mattress is designed for back and side sleepers who need a firmer mattress. It has a reputation for good construction and pressure relief, especially for those looking for more support. The mattress comes with a 100-night sleep trial, so customers can return it if it doesn’t work out.

However, to ensure that your warranty remains valid, it’s important to follow the guidelines for proper care and know how to avoid voiding a Helix Twilight Luxe’s warranty. Also, what to expect when returning a Helix Twilight Luxe includes a straightforward process, but make sure to initiate the return within the sleep trial period, and keep in mind that returns are easier when the mattress is in good condition.

One customer found the mattress too firm for their liking, which led to back pain and numbness. Despite trying a mattress topper to soften it, they opted to return it. However, they appreciated the helpful customer service throughout the process.

Other users have shared similar thoughts on Helix’s customer service, saying the brand is responsive and willing to help with returns. While some love the firmness, others find it too hard for their preference, especially side sleepers.

“During my tests, the Helix Twilight Luxe isolated motion to each side of the mattress. I laid on one side of the mattress while my coworker rolled around on the other side and got in and out of bed. I did not feel this on my side of the mattress.”
-Mattress Clarity, Helix Twilight Luxe Mattress Review: Firm and Comfortable?

The Helix Twilight Luxe mattress is designed for people who need a firm mattress with good support. It combines foam and coils to provide comfort and relief, especially for side sleepers. Many users say it helps with lower back pain and offers strong edge support.

When it comes to motion isolation, the mattress does a good job. One user shared that they didn’t feel their partner moving around while they stayed undisturbed on their side of the bed. This is great for couples who don’t want to be woken up by movement.

Credits: Helix

“It’s a really good mattress, I do not regret purchasing it. I don’t LOVE it as much as I loved my good ol’ Beautyrest but they don’t make ’em like they used to!”
-u/ohshethrows, Helix Twilight Luxe vs Beautyrest KX Firm Hybrid: which would you get?

The Helix Twilight Luxe mattress is designed for people who need a firmer sleep surface. It helps with spinal support and has cooling features that keep you comfortable. Many side sleepers appreciate its balance of firmness and comfort. Some users feel it doesn’t quite compare to older mattresses they loved, like the Beautyrest. While they find the Helix Twilight Luxe mattress good, they miss the softness of their past mattresses. This is a common feeling among people used to softer options.

A few complaints suggest the mattress may feel too firm, especially for those who like a softer sleep. Some also mention it takes time to get used to the new feel. Overall, most users are happy with its support and comfort over time.

What to expect in a Helix Twilight Luxe’s trial-period is the opportunity to fully assess the mattress within the comfort of your own home. You’ll have time to evaluate how it feels, how well it supports your body, and whether it meets your comfort needs, which is a crucial part of your overall experience.

The Helix Twilight Luxe mattress has some great features, but it’s not the right fit for everyone. It’s especially good for people who need firm support, like side sleepers or those with back pain. It also does a good job of isolating motion and has sturdy edge support, plus it’s quiet, which is great for light sleepers.

The firmness can be too much for some, which can lead to discomfort or even numbness. Cooling isn’t perfect either, with a few people still waking up hot despite the cooling topper. Some users also notice a chemical smell when they first open the mattress, but it disappears after a couple of days.

Overall, the Helix Twilight Luxe mattress could be a great choice if you prefer a firmer mattress and need extra support. While it might not be ideal for everyone, especially those who want something softer or better at cooling, it’s worth considering based on your sleep needs. We hope this breakdown helps you decide if it’s the right fit for you.

• Helix Twilight Luxe Review
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