Returning a mattress can feel like a hassle, but Helix Twilight Luxe mattress keeps things simple so you’re not stressing over it. You get 100 nights to see if it’s the right fit, though you’ll need to give it at least 30 nights first. That adjustment period helps since a mattress can feel different after some time.
If it’s still not working for you, starting a return is easy since Helix walks you through everything. Just contact their sleep specialists, and they’ll arrange a pickup so you’re not stuck figuring out logistics. No hidden fees or complicated steps, just a clear and simple process. Once the mattress is picked up, the refund doesn’t take long, so you’re not left waiting. Helix handles it quickly, and you get your money back without any hassle. It’s nice knowing there’s no pressure, just a fair policy that gives you time to decide.
We’ll walk you through each stage of the Helix Twilight Luxe mattress return process, what to expect, and key policies to ensure your experience is seamless. Having a clear understanding makes the whole process feel much easier.
Key Takeaways
- The Helix Twilight Luxe includes a 100-night trial, but customers must keep the mattress for at least 30 nights before requesting a return.
- Helix handles pickup coordination and manages logistics, which ensures an easy return process.
- The mattress must be clean and free of damage. Otherwise, it will not qualify for a return.
- Refunds are processed shortly after pickup, with no hidden fees or extra steps required.
- Returned mattresses are either donated or recycled, so waste is minimized, and eco-friendly practices are supported.
Listen to our Podcast: What to Expect When Returning a Helix Twilight Luxe
Understanding the 100-Night Sleep Trial
Helix Twilight Luxe mattress gives you 100 nights to try the mattress at home, though the first 30 nights are required for adjustment. It takes time for your body to adapt, especially if you’re switching from something firmer or softer. You can’t return it right away, so expect a break-in period before deciding. After 30 nights, returns are simple since Helix arranges the pickup and refunds your money. It’s good to know you have that option if the mattress isn’t the right fit. Just be ready to wait through the adjustment phase before moving forward with a return.
You get to test how safe the Helix Twilight Luxe mattress is during this period, and it’s worth considering its safety along with comfort. Returns don’t happen instantly, so plan for some delays. Pickup scheduling takes time, and refunds aren’t processed overnight. It’s not difficult, just something to keep in mind. At least the mattresses typically go to donation rather than waste.
Helix Twilight Luxe
Helix Twilight Luxe
Initiating the Return Process
Returning a Helix Twilight Luxe mattress is pretty straightforward once you know the steps. Start by going to the returns page and selecting “Returns, Exchanges & Replacements” under “How can we help?” Next, click on “I’d like to Return/Exchange Something” and choose the reason for your return. Be sure to include your order number, which you’ll find in your confirmation email. It helps link everything to your purchase and keeps things moving smoothly. Once you’ve submitted the form, the process is quick and easy to begin.
Once that’s done, you won’t need to worry about shipping the mattress back. Helix takes care of the pickup, and all you’ll need to do is wait for your refund once it’s collected. You’ll have peace of mind knowing they handle everything for you.
Break-In Period
Helix requires a 30-day break-in period before you can initiate a return for the Helix Twilight Luxe mattress. This means you must sleep on the mattress for at least 30 nights before requesting a return. During this time, your body and the mattress itself need to adjust for the best experience. Your body needs a bit of time to get used to a new mattress, especially if you’re coming from something with a different feel. The materials in the Helix Twilight Luxe mattress, like memory foam and coils, also take time to adjust and conform to your body’s shape.
If after 30 nights you’re still unsure, you can start the return process within the 100-night trial. Helix will arrange pickup and give you a full refund, making it a simple and hassle-free experience. You’ll have peace of mind knowing you’re not stuck with something that doesn’t work for you.
Credits: Helix
Prepare for Mattress Pickup
Once your return is confirmed, a third-party service will be arranged to pick up your Helix Twilight Luxe mattress. It’s important to ensure the mattress is in good condition, without any stains or damage, as these can impact your return eligibility. A quick check will help prevent any surprises when the team arrives. Before the pickup team gets there, clear a path to where the mattress is located. This ensures they can easily access it and move it out without any obstacles in the way. Having a clear route makes the process faster and smoother for everyone involved.
If possible, prepare the mattress by folding or rolling it as needed. If you still have the original plastic wrap, use that to pack it up, though it’s not a requirement. Doing this can help avoid any delays or complications during the pickup.
Conditions On Returning Helix Twilight Luxe Mattress
After you’ve gone through the required break-in time, you can request a pickup to have the mattress removed. However, you’ll need to make sure this happens within 45 days after your trial ends, as missing this window will void your return eligibility.
During your trial period, here’s what you can expect: you’ll have a chance to assess whether the Helix Twilight Luxe mattress is the right fit for you, but keep in mind that the clock starts ticking from your mattress delivery date. To avoid voiding your warranty and return eligibility, it’s crucial to be mindful of the guidelines set forth.
Once you’ve requested a return, Helix handles the pickup and removal without any extra cost to you. This is a nice touch since you don’t have to worry about hidden fees or logistics. You’ll just need to coordinate with their approved vendor to set up a time for pickup.
Lastly, any costs for return shipping or removal outside of their guidelines won’t be reimbursed. This is something to keep in mind, so make sure everything is scheduled properly to avoid any unexpected charges.
Credits: Helix
Returns Exceptions
If you decide to return the Helix Twilight Luxe mattress, it’s important to understand that some products are non-returnable. Items listed as “Final Sale,” “Clearance,” or “Factory Clearance” won’t be eligible for a return or exchange unless there’s a defect. So, if you’re eyeing one of these, be sure you’re really certain about your choice.
For those items marked as final sale, the return policy won’t apply, which can be a bit disappointing. But if the mattress has any defects, you’re in luck since the product warranty should cover that. Just make sure to review the warranty details to know exactly what’s covered.
Also, don’t forget that Helix Twilight Luxe mattress offers a 100-night trial, which gives you a decent amount of time to test it out. If it doesn’t quite feel right during this period, you can still return it, but only if it’s not marked for clearance or final sale, so double-check before making the purchase.
While returns are pretty straightforward for most products, clearance items are a bit trickier. It’s always a good idea to go through the return policy thoroughly before buying, especially if you have any doubts about the mattress. That way, you’ll avoid unexpected issues if things don’t quite work out.
What Happens to a Returned Helix Twilight Luxe Mattress?
Returning the Helix Twilight Luxe mattress is a smooth process, though there are some things to keep in mind. Helix works with local charities or recycling partners to ensure the mattress doesn’t just end up in a landfill. However, in certain areas, it might be disposed of if there are no local options.
Helix makes returning the mattress easy by arranging a pickup at no extra cost to you. They cover all the expenses involved, from scheduling the pickup to the return itself, which takes a load off your shoulders. Once the return appointment is set, your mattress needs to be ready for the collection. You’ll need to make sure the mattress is prepped and available when the time comes. The pickup will be handled by their partners, so the process is convenient and hassle-free.
For areas that aren’t covered by their standard services, Helix will walk you through alternative steps. They’ll ensure everything goes smoothly, so you don’t have to stress about the details. If needed, they’ll connect you with the right resources to make the process as seamless as possible.
How Returned Helix Twilight Luxe Mattress’ Refund Works
Returning your Helix Twilight Luxe mattress is pretty simple, but there are a few details to keep in mind. If you decide to return it, you’ll get a refund based on your original payment, but this won’t include any discounts, gift codes, or shipping fees you used when purchasing it.
If you bought the Helix Twilight Luxe mattress as part of a bundle or promotion and return everything, you’ll get back what you paid, minus the discounts and shipping. But if you only return part of the bundle, things change. If the discount is higher than the price of the item you’re returning, you won’t get a refund at all. If the discount is less than the price of the item you’re sending back, you’ll get a refund for the item’s price, minus the discount amount. So, the refund will be adjusted based on how the discount was applied to the bundle.
Lastly, any free items that came with a promo are not refundable. Only the items you actually paid for will be eligible for a refund, so keep that in mind when thinking about returns. It’s always a good idea to check the terms of the promotion before making your return to avoid surprises.
Credits: Helix
Additional Comfort Layer Topper
If the feel of your Helix Twilight Luxe mattress isn’t quite right, you can easily reach out to the Customer Experience team at orders@helixsleep.com. They’ll send you a comfort layer topper at no extra charge to help adjust the feel of your mattress.
Whether you prefer a softer or firmer experience, they’ll send the topper that matches what you’re looking for. Once the topper arrives, just place it on top of your mattress, and you’ll notice a change in comfort. It’s an easy way to make your mattress feel just right without having to go through a return process.
If you still don’t feel quite settled after adding the topper, you can reach out again. The team will be ready to assist you with the next step, so you can be sure you’ll end up with the perfect sleep setup. It shows how Helix values complaints and real user experiences on Helix Twilight Luxe mattress. They’re committed to ensuring you get the comfort and support you need for a great night’s sleep.
Helix Twilight Luxe
Helix Twilight Luxe
Final Thoughts
Returning your Helix Twilight Luxe mattress is a pretty smooth process. As long as you follow the 100-night trial rules and give it the 30-day break-in period, it’s all set. Just ensure the mattress is in good condition, and you’ll be able to return it without any hassle.
Helix makes it easy to get a full refund if it’s not the right fit. They even allow up to two returns per household, which is a nice bonus. So, you don’t have to worry if it doesn’t work out right away. Keep in mind, though, that accessories like adjustable bases can’t be returned once they’ve been unboxed. But you’ll have help every step of the way with Helix’s support team, who are always ready to assist you if you have questions.
With the straightforward return process, you can confidently test out the Helix Twilight Luxe mattress. If it doesn’t meet your needs, returning it is simple and stress-free, so you can always have peace of mind. Knowing that you have the option to return it makes the whole experience feel a lot less risky.
